All Bright | FAQ

FAQ

Do you bring your own supplies & equipment?

We provide the equipment & professional grade chemicals needed to thoroughly clean your home. If you require us to use your cleaning supplies, we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible. If you require us to use green cleaning products, please let us know before we start the service.

What should I expect on my first appointment & how do I prepare?

When we arrive at your home, we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster. The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items,” like toys and clothes. Also, if you have an extremely valuable piece that is fragile, please be sure to let us know that way it will not be cleaned.

Do I need to be home the day of cleaning?

Some customers prefer scheduling cleaning appointments while they are at work or away for the day. While others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service – guaranteed!

How will you enter my home on my scheduled days of cleaning?

We leave this up to you, whatever you feel most comfortable with.

1. You may give us a key however we will leave it at a lock box at your residence.
2. You can leave a key under a door mat the day of cleaning.
3. You can give us the code to the garage.
4. You can leave the door unlocked the day of cleaning.

What if I need to reschedule a service?

We understand how unpredictable life can be. That’s why we work with your
schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 48 hours before your next scheduled service to avoid cancellation fee charges. We’ll do our best to accommodate all of your scheduling needs.

Are you okay with pets being in the home during a cleaning service?

Yes! We love those adorable fur babies. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our cleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet. One of the requirements to be a housecleaner with us is that you love animals and are neither allergic nor afraid of them.